WorkforceHQ

Support

Documentation, help articles and contact channels

Live chat

Mon–Fri, 8am–6pm AEST

Email support

support@workforcehq.au

Priority hotline

1300 555 042

Frequently asked questions

How do I submit a workplan for approval?
Open My Timesheets, fill in your weekly activities, then click Submit. Your line manager will be notified automatically.
What does 'Above Maximum' mean on the Staff List?
It indicates the staff member has been allocated more than 100% of their available hours and may need rebalancing.
How do I upload allocations in bulk?
Go to Admin → Upload Bulk Allocations and provide a CSV using the documented template.
Where can I configure approval escalation?
Workflows → Configuration. Toggle 'Escalate after 48 hours' and adjust thresholds for your tenant.
How is FTE calculated for casual staff?
Casual FTE is derived from agreed hours divided by the full-time-equivalent annual hours for their classification.

Resources

System status

All services operational · last incident 14 days ago.